Precious Pieces Support
Help with your private jewelry collection on iPhone.
Where is my collection stored?
Your jewelry records, photographs, and documents are stored locally by the app on your device. Precious Pieces does not create a NEWTYPE account or upload your collection to a NEWTYPE server.
How do I reset a forgotten PIN?
On the lock screen, select “Forgot PIN?” and complete the device authentication prompt. After Face ID, Touch ID, or the supported device-authentication method succeeds, you can choose a new six-digit PIN. If device authentication is unavailable, the app cannot bypass the existing PIN.
How do I delete a piece and its files?
Open the piece, scroll to the delete control, and confirm deletion. The app removes the record and its app-managed photographs and documents. This action cannot be undone.
Why did a gold price or brand check fail?
These optional features use public online sources and require an internet connection. Your saved collection remains available when a source is temporarily unavailable.
Before reinstalling or changing devices
Precious Pieces does not currently provide a separate cloud account or manual export. Confirm that your iPhone backup is current before reinstalling the app or moving to another device. Backup restoration is managed by Apple and depends on your iCloud and device settings.
Contact NEWTYPE
Email us with the app version, iOS version, and a description of the issue. Do not send private jewelry photos, documents, PINs, or financial information.
NEWTYPE K.K.Kuwano Bldg. 2F6-23-4 Jingumae, Shibuya-kuTokyo, Japan 150-0001TEL: +81-50-5806-0702contacts@newtypekk.com